T-Shirt Questionsfundraiserbutton

Have a question not answered below?  Feel free to contact us (205.265.3346 or goteesprinting@yahoo.com).

FREQUENTLY ASKED QUESTIONS


How can I place an order?
It's easy!  Get started today.  You can begin the order process Online (fill out the Quote Form), by Phone (205.265.3346), or in Person at the GoTees Office (224 Highway 195 - Suite A - Jasper, AL 35503).

How long will my order take?
Turn around time is typically two weeks or less from the time shirts are ordered till you will receive them.  Please let us know if you have a specific deadline.  Rush orders are possible for an additional cost.

Do you have a minimum order?
The minimum order on screen printing is 12 shirts.

Do you charge fees?
We do not charge set up fees.  We typically do not charge art fees.  This depends on the complexity of the design.  Avoid art fees by taking advantage of our Free Online Design Studio.

Can you provide samples of my printed shirt?
Typically no.  We have a minimum number set due to the time it takes to set up equipment to print.  However, if it is absolutely necessary, please contact GoTees to discuss.  Digital proofs will be provided for your order and nothing will be printed until you have approved art.

What is the cost of shirts?  How do you determine the cost?
Cost varies on orders.  Several variables are necessary for accurately calculating your quote.  Costs are based on: Number of Shirts; Shirt Style and Type; Number of Locations to be Printed; and Number of Colors per Location.

What kind of art do you accept?
Vector art is necessary to provide a quality print.  Files created in Corel Draw (.CDR or .EPS) or Adobe Illustrator (.AI) would be acceptable.  In some cases, .PDF or .PSD files are acceptable.  Art provided in the Design Studio is "print-ready" vector art.  Can't find what you are looking for?  GoTees also has an account with VectorStock.com.  Most art found there would be acceptable and at no additional cost to you.  A popular vector site for sports mascots is RivalArt.com.  Most art found there would be acceptable.  However, art fees would be required to purchase this art.  Rastor images (.JPG, .BMP, or .PNG) and any web image files typically can NOT be used for screen printing due to the low quality (pixelation).  Need help with fonts?  Go to www.dafont.com for a great selection of free fonts.  Feel free to contact GoTees for artwork assistance.

Can I save a design (Design Studio) and come back later?
Yes.  You will need to create an account in the Design Studio.  Once an account is created, all of your art can be saved and accessible at any time.

How do I submit my art?
There are a couple of ways that will be most common.  The easiest is submitting your Design Studio art.  Just save and share with us (goteesprinting@yahoo.com).  In the Online Quote Form there are options for uploading your art.  See question above for acceptable art files.

What kind of garments can I print on?
T-Shirts are the most common garments printed on by GoTees.  However, in the Design Studio, you will also find 20+ products that we are currently able to print on.  Feel free to contact GoTees with questions about printing on items not listed.

Can I provide my own garments?
As a general rule, please do NOT.  GoTees can purchase the highest quality products and print on them cheaper than if you provide your own garments.  If this is absolutely necessary, contact GoTees.

Will I need to pay for my items before you start production?
In most cases, half payment is required prior to placing your order.  Special cases (primarily schools) are typically exempt from this rule due to accounting practices.  Existing, regular customers may also receive exceptions. 

How do I pay for my order?
GoTees primarily uses Square (www.squareup.com) to process payments.  You will receive an e-mail containing your invoice that can be paid immediately via credit card or printed and mailed in with a business check.  Fundraiser campaign payments are processed through PayPal (www.paypal.com).

What is your return policy?
We accept NO returns on custom imprinted products.  If you cancel your order after product has been ordered, you will be subject to any applicable fees including restocking fees, return fees, and shipping fees.

Do you deliver?
Typically not.  You can pick up your order at the GoTees Office.  Orders are typically shipped via UPS and will acquire shipping cost to your order.


T-SHIRT FUNDRAISING QUESTIONS

For Sellers

Who can start a fundraising campaign?
Anyone.  You can choose to raise money for a non-profit organization, an individual (yourself, friend or family member), or a group / team that is based in the U.S.

What can I raise money for?
A T-Shirt Fundraising Campaign is great for nearly any cause or project from paying for a mission trip, to supporting a registered non-profit, raising money for your school, for a project, for a friend and so much more.  GoTees is Christian owned and operated.  Therefore we prohibit campaigns that go against values expressed in Scripture.  GoTees also prohibits campaigns for highly offensive, discriminatory or illegal purposes.

How do I launch a campaign?
Every campaigns starts with a design.  Use GoTees Design Studio to get started today.  Once your design has been completed and approved, you will be contacted by GoTees.  GoTees will work with you to create a budget and timeline for your campaign.  It typically takes 1-2 weeks to finalize and launch your fundraising campaign.

Does it cost anything to launch a campaign?
There are no up-front fees to create a T-shirt Fundraising campaign.  The production and distribution of your product is funded by your buyers’ purchases.  Once your campaign closes successfully, we send you the funds raised minus expenses (cost of shirt, shipping, taxes, etc.).

How do I promote a campaign?
The GoTees T-Shirt Fundraiser is completely web-based.  This makes it incredibly easy to promote through social media and e-mail.  There is a "Share" button on every campaign page that makes this possible for anyone.  Promote the page!  Get all of your friends to promote it as well.

I have my own art.  What file types can I use?
Vector art is necessary to provide a quality print.  Files created in Corel Draw (.CDR or .EPS) or Adobe Illustrator (.AI) would be acceptable.  In some cases, .PDF or .PSD files are acceptable.  Feel free to contact GoTees for artwork assistance.

Can you help me with my design?
Absolutely.  Just contact GoTees.  We would be happy assist you and/or answer any questions concerning your design.

What brands are available?
The most common brands are available for review in the Design Studio.  The default shirt in the studio is our most popular brand - Gildan.  Comfort Color products are another popular brand available in the studio.  GoTees currently orders products from three primary distribution companies: AlphaBroder (www.alphabroder.com), TSF Sportswear (www.tsfsportswear.com), and Boxercraft (www.boxercraft.com).  Feel free to browse their sites for more brand options.

How long can a campaign run?
Campaigns can run for any amount of time, but typically last for 7-31 days.  Delaying the completion of a campaign too long can hurt your response.  In order to meet a specified deadline, please allow 2 weeks from the end of your campaign to delivery of products.

Who is responsible for shipping products?
Whoever launches the campaign (individual, group, etc.) is responsible for distributing the finished product.  GoTees will ship you the entire order.  You are responsible to get it to those who have placed orders.  If shipping costs are added to the cost of products, these funds will be sent to you to offset cost of shipping.

How do I get paid?
Once your campaign closes successfully, GoTees will send you the funds raised minus expenses (cost of shirt, shipping, taxes, etc.).

Are there taxes?  Who pays those taxes?
Sales taxes apply for Fundraisers living in the state of Alabama (schools, non-profits, etc. are exempt).  These taxes can be past on to those who buy your t-shirts at checkout.  Fundraising campaigns directly benefiting an individual will be subject to taxes via W-9 (to the individual receiving funds) on funds exceeding $600 per tax laws.  Individuals raising funds for a Hope Missions Trip - Profits will be applied directly to your account (no W-9 necessary).

What happens if I don't reach my goal?
GoTees has a very low minimum (at least 12) to process an order.  We are confident that any T-Shirt Fundraising campaign that is consistently promoted will meet these minimum requirements.  However, in the unlikely event that the fundraiser must be canceled due to lack of participation, those who make purchases will be refunded.


For Buyers

Is my payment secure?
Yes.  All T-Shirt Fundraiser payments are processed through PayPal.  You do not need a PayPal account in order to process payment.

When will I be charged for purchasing a shirt?
All orders will be charged at the time of sale.

Do you accept International payments?
At this time we are not able to accept payments outside of the U.S.

Will I need to pay a sales tax?
Those launching campaigns in the state of Alabama are subject to a 9% sales tax.  This tax may be included in the cost of your shirt or added at checkout.

How much does shipping cost?
Shipping varies depending on number of shirts ordered, destination address, etc.  Shipping will be calculated on an individual basis during checkout.

If the campaign doesn't reach its sales goal, will I still be charged?
We are confident that any T-Shirt Fundraising campaign that is consistently promoted will meet these minimum requirements.  In the unlikely event that the fundraiser does not succeed, you will receive a full refund.

How long after the campaign ends will my shirt be delivered?
GoTees will be shipping orders to orders to those launching campaigns within 2 weeks of order completion.  It's entirely up to the campaign launch team on how quickly they get the shirts shipped to you.  Contact them directly with questions about shipping.

How can I help spread the word about the fundraising campaign?
The GoTees T-Shirt Fundraiser is completely web-based.  This makes it incredibly easy to promote through social media and e-mail.  There is a "Share" button on every campaign page that makes this possible for anyone.  Promote the page!  Get all of your friends to promote it as well.